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Cash on delivery all over Pakistan
Nafaa Demo

Refund policy

12 Nov 2026

Returns and exchanges

We want you to be happy with your order. If something is not right, you can return or exchange it within 7 days of delivery.

What can be returned

  • Items that are unused, unwashed and in their original packing with tags.
  • Items that arrived damaged, faulty or different from what you ordered.

What cannot be returned

  • Items used, washed or altered after delivery.
  • Personal care items once opened, and items marked "final sale".

How to return

  1. Message us on WhatsApp at +923001234567 or email demo@nafaa.pk with your order number and a photo of the item.
  2. We confirm the return and share the pickup or drop-off details.
  3. Once we receive and check the item, we send your exchange or refund.

Refunds

Refunds are made to your bank account, JazzCash or Easypaisa within 7 working days after we receive the item. Delivery charges are not refunded unless the item was faulty or wrong.